Magento & WordPress Support

Ecommerce is Our Specialty

As ecommerce experts, we want our work to have a quantifiable, long-term impact and we accomplish this though great proactive and reactive support. Our ecommerce support provides business owners with a robust, flexible, cost-effective solution for supporting and running their ecommerce stores. We provide help with all things eccommerce like technical issues, security, product updates, cart issues, customer issues and new features.

Support Also Includes Ecommerce Marketing

Our support plans also include ecommerce marketing to help you save time, money and gain efficiency over having multiple vendors. Included with support are essential marketing components of most ecommerce programs: SEO, PPC, Email, Social & Content Marketing.

  • US Based Support in EST.
  • Magento Certified Staff
  • Real Time Skype Help
  • Email + Ticket Support
  • We Pick Up The Phone!
  • Off Hours Emergencies OK

Magento & WordPress Support Plans

Support plan tiers are packaged for convenience and represent the average amount of time clients usually require for Magento and WordPress support. Aside from the hours included with each tier all tiers are completely customized to each client’s needs.



Per Month
  • 10 Support Hours
  • Extra time billed at $100/hr.
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See what’s included below.



Per Month
  • 25 Support Hours
  • Extra time billed at $90/hr.
Request »

See what’s included below.

All plans have 3-month terms. After the first term, plans may be canceled with advanced notice without penalty. Clients are free to change plans each term to accommodate their budget and requirements. Plans for more than 25 hours per month are available. Contact us for more details.

Magento & WordPress Support Plan Details

Ecommerce Support Services Basic Standard Advanced
Included Hours Per Month 10 15 25
Additional Time Rate $100 $100 $90
Email / Helpdesk Support x x x
Phone Support x x x
Technical Consultation x x x
Product Setup & Updates x x x
Graphic Updates x x x
Extension / Plugin Install & Upgrades * x x x
Training x x x
Bug Fixes x x x
Platform Version Uprades x x x
Monthly Google Sitemap & Product submission. x x x
SSL Maintenance * x x x
Security audits and updates x x x
Email Marketing x x x
Social Network Maintenance x x x
DNS & Domain Management x x x
Ecommerce Consultation x x x
Site backup & restores (if hosted with us) x x x
Skype Support x x
Code Customizations x x
New Feature Development x x
Monthly traffic & sales analysis and recommendations. x x
Monthly SEO / Google Analytics & Webmaster tools recommendations. x x
Amazon integration** x x
eBay integration** x x
Shipstation integration** x x
Mail Chimp Integration** x x
Freight / LTL Shipping Integration x
Custom Extensions & Plugin Development x
Jet integration** x
Walmart integration** x
Other Integrations with 3rd Party marketplaces & services** x
Multi Site Development & Management x

* Software licenses not included.
** Purchase price not included.


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