A: Timeline overruns:

• Our fault: No additional cost to you
• Your fault (delayed feedback, scope changes): Timeline extends, no extra cost
• Nobody's fault: We work together to resolve

Budget overruns:

• Fixed-price quotes cover agreed scope
• Scope changes require approval BEFORE work begins
• No surprise bills ever

A: Communication methods:

• Email for day-to-day
• Microsoft Teams Chat
• Google Meet/phone for kickoff and major milestones
• Weekly progress updates
• Shared project workspace (Google Drive)

Response times:

• Email/questions: Within 24 business hours
• Urgent issues: Within a few hours

You're involved in: Design approval, content review, feature testing, final launch
You're NOT involved in: Technical implementation, backend coding, server configs

A: Yes! Every website project includes:

• 1-2 hour live training session (recorded)
• Written documentation with screenshots
• Video tutorials specific to your site
• 30 days of post-launch support

You'll be able to: Update text, add pages, upload images, write blog posts, add products
You'll need help with: Design changes, new features, technical issues, security updates

Additional training available at $90/hour if needed. Or choose a maintenance plan and we handle everything.

A: You work directly with Mark (owner) for most projects.

Benefits:

• Direct access to experienced decision-maker
• No layers of account managers
• Faster responses
• Personal attention

Contact:

• Email: [email protected] or [email protected]
• Phone: (603) 898-4295
• Response time: Same day or within 24 hours
• Small team approach means personal service and long-term relationships (our first client has been with us 15+ years).

A: Mark (Owner/Lead Strategist):

• 20+ years in digital marketing and e-commerce
• Magento Certified Soluti0n Specialist
• Unix System Administration
• 14+ years WordPress development
• Former E-Commerce Manager and Senior Director roles
• U.S. Air Force veteran

Team:

• Magento Certified Developers
• Google Certifications

Platforms: WordPress, WooCommerce, Magento/Adobe Commerce, Big Commerce Shopify, custom PHP/JavaScript plugins, extensions an applications.

What matters more than certifications: 60-70+ successful projects over 14+ years, measurable results, first client still with us after 15+ years.

A: Yes! We work with clients throughout New England and nationwide.

Primary focus: Southern New Hampshire (where local SEO is most effective)
We also serve: All of New England, anywhere in the US, international clients

All services available remotely:

• Website design and development
• E-commerce
• Digital marketing
• Analytics
• Maintenance

95% of our work is remote even for local clients. Location rarely matters.

A: Three tiers:

BASIC - $150/month:

• Core updates, security, backups, uptime monitoring
• 1 hour/month support time

STANDARD - $250/month:

• Everything in Basic
• 3 hours/month support time
• Monthly reports, performance optimization

PREMIUM - $450/month:

• Everything in Standard
• 8 hours/month support time
• Proactive recommendations, extended support

All plans include: Security hardening, daily backups, performance optimization, email support

Not included: Major development, third-party fees, content creation (available as add-ons)

A: We track:

• Website traffic (organic, direct, referral)
• Lead generation (forms, calls, emails)
• Conversions and sales
• Search rankings
• Engagement metrics

ROI Calculation:
```
ROI = (Revenue Generated - Marketing Cost) / Marketing Cost × 100
```

Monthly reports include:

• Traffic summary with trends
• Lead generation numbers
• Rankings progress
• Key wins and improvements
• Clear ROI calculation

Realistic expectations:

• SEO: 3-6 months for significant results
• Google Ads: Immediate results, visible ROI within first month
• Good ROI: 200-300%+ (you make $2-3+ for every $1 spent)

A: MAINTENANCE PLANS ($150-$450/month):

• Purpose: Keep site running
• Focus: Technical upkeep
• Work: Reactive (fixing, updating)
• Best for: Existing sites needing maintenance

RETAINER PLANS ($1,000-$3,000+/month):

• Purpose: Grow your business
• Focus: Marketing & strategy
• Work: Proactive (optimizing, creating)
• Best for: Active growth and lead generation

Many clients have both:  Maintenance handles technical upkeep, retainer handles growth work.

A: Primary platforms:

• WordPress/WooCommerce** (90% of projects - most flexible)
• Shopify (10-15% - simple e-commerce)
• Magento (sometimes - for large or complex e-commerce)

We can work with:

• Squarespace, Wix (usually migrate to WordPress)
• Joomla, Drupal, BigCommerce
• Custom platforms

Platform migrations:

• Squarespace → WordPress
• Wix → WordPress
• Shopify → WooCommerce
• Magento → Shopify or WooCommerce
• BigCommerce → Magento or Shopify

We give honest advice about which platform makes sense for YOUR business—not just what we prefer.

A: Yes! We serve businesses throughout Manchester and all of Southern New Hampshire including Nashua, Derry, Salem, Londonderry, Hudson, and Merrimack.

A: Yes! We serve businesses throughout Portsmouth, NH and all of Southern New Hampshire including Manchester, Derry, Salem, Londonderry, Hudson, and Merrimack.

A: Yes! We serve businesses throughout Concord and all of Southern New Hampshire including Manchester, Derry, Salem, Londonderry, Hudson, and Merrimack.

A: Yes! We serve businesses throughout Nashua, NH and all of Southern New Hampshire including Manchester, Derry, Salem, Londonderry, Hudson, and Merrimack.

A: Yes! We serve businesses throughout Nashua, NH and all of Southern New Hampshire including Manchester, Portsmouth, Nashua, Londonderry, Hudson, and Merrimack.

A: Yes! We serve businesses throughout Nashua, NH and all of Southern New Hampshire including Manchester, Portsmouth, Salem, Londonderry, Hudson, and Merrimack.

A: Yes, we're based in Windham, NH and exclusively serve Southern New Hampshire businesses. Being local means we understand your market, competition, and customers.

A: We serve all of Southern New Hampshire including: Windham, Salem, Derry, Londonderry, Nashua, Manchester, Bedford, Hudson, Merrimack, Pelham, Atkinson, Plaistow, Hampstead, Chester, Auburn, and surrounding towns.

A: Yes! We specialize in restaurant websites with online ordering, reservations, menu integration, and local SEO to help diners find you.

A: Yes! We help contractors, home services, and trades businesses with lead-generating websites, local SEO, and Google Ads to fill your schedule with qualified projects.

A: Yes! We create HIPAA-compliant websites for medical practices, dentists, chiropractors, therapists, and healthcare providers with appointment booking and patient portals.

A: Yes! We build e-commerce websites with inventory management, local pickup options, and integrations to compete with big-box retailers.

A: Yes! We create authority-building websites for attorneys, CPAs, financial advisors, consultants, and professional service providers.

A: Yes! We help automotive businesses with websites, local SEO, review management, and Google Ads to book more service appointments.

A: Yes! We create booking-enabled websites for salons, spas, and beauty businesses with online scheduling and client management.

A: Yes! We build websites for gyms, yoga studios, CrossFit boxes, and fitness centers with membership management and class scheduling.

A: Local SEO helps your business appear in "near me" searches and Google's local map pack. If you serve customers in a specific geographic area (like Southern NH), you need local SEO.

A: Small business websites typically cost $5,000-$10,000 for a professional, custom-designed site. More complex sites with e-commerce or custom features cost $10,000-$20,000.

A: Yes! Google Ads management is included in our digital marketing services starting at $1,495/month plus ad spend.

A: Yes! We offer website audits and optimization services to improve your existing site's SEO, speed, and conversion rates.

A: Yes! Website maintenance plans start at $150/month and include hosting, security, backups, updates, and support.

A: Yes! Our local SEO services optimize your website, Google Business Profile, and online presence to improve your search rankings.

A: Yes! We specialize in rebuilding outdated websites with modern design, mobile optimization, and improved SEO.

A: Yes! We build custom WordPress websites that are easy to update, SEO-friendly, and designed to generate leads.

A: SNHLocal.com is a curated business directory celebrating community-minded businesses throughout Southern New Hampshire. It's a free platform we created to support local commerce.

A: Southern NH businesses can apply for free membership at SNHLocal.com. We curate listings to feature quality, community-focused businesses.

A: No. CommerceForge is our web design and digital marketing agency. SNHLocal.com is a separate platform we created to support Southern NH businesses. CommerceForge clients get featured on SNHLocal.

A: We're local (Windham, NH), we understand Southern NH markets, we're available for in-person meetings, and we focus exclusively on this region—not juggling clients nationwide.

A: DIY platforms such as Wix and Squarespace limit SEO, lack flexibility, and look generic. Professional custom websites rank better, convert better, and scale with your business. Plus, you own everything.

A: We're local, communicate in plain English, understand US business practices, respond quickly, and build sites optimized for US search engines and customers.

A: No! Our pricing is competitive with national agencies and often more transparent. You get local service without premium pricing.

A: Yes! Every website we build is fully mobile-responsive and optimized for phones and tablets. 60%+ of traffic comes from mobile devices.

A: Yes! We integrate websites with CRMs, email marketing platforms, booking systems, payment processors, and other business tools.

A: Yes! We build WCAG 2.1 AA-compliant websites and can audit/improve existing sites for accessibility.

A: Yes! We migrate websites from Squarespace, Wix, Shopify, Magento, and other platforms to WordPress or other solutions.

A: Yes! All websites we manage include SSL certificates, security hardening, malware protection, and regular security updates.

A: Local SEO typically shows noticeable improvements in 30-60 days, with significant results in 3-6 months. SEO is a long-term investment with compounding returns.

A: No one can ethically guarantee specific rankings—Google's algorithm changes constantly. We focus on sustainable, white-hat strategies that deliver long-term results. For local businesses, we CAN ensure you show up in business search results for your services in your area!

A: Standard business websites take 4-6 weeks. Complex sites or e-commerce take 8-12 weeks. Rush projects available with expedited fees. Of course, it also may be impacted by our schedule, so if you are considering a new website, don't wait to call. Often, we can do them in a phased approach, which gets you what you need fast and at a slower spend rate!

A: Google Ads generate leads within days. SEO takes 2-3 months. Social media display ads build over time. We set realistic expectations based on your goals. The low-cost-per-acquisition approach is used with SEO; however, patience and consistency are key.

A: Website projects have no ongoing contract. Monthly marketing requires a 6-month minimum, then month-to-month. Maintenance is month-to-month, cancel with 30 days' notice.

A: Yes! We train you to update your own content. Maintenance plans include update/support hours if you prefer us to handle changes. There is plenty to do when using your website to grow your business. The more you can help with the easy stuff, the more time we have for the hard stuff! On the other hand, if you break your website or pages, we'll need to spend time fixing them.

A: It depends. We have unique, proprietary ways of doing things and strong business and client ethics. If we support your team, we would need to ensure we share how we treat clients and the tactics for getting results. Contact us to discuss partnership opportunities.

A: Yes! Refer a client and receive a referral fee when they sign with us. Contact us for partnership details.

A: Yes! We're happy to share relevant portfolio examples during your consultation. Some client work is confidential, and our visual portfolio is always very outdated, but we have many public examples. Because we do a lot of SEO and digital marketing, case studies often better reflect the work we do.

If the concern is the look of your website, we use several designers wth different specialties to develop the look with you. What shows up in our portfolio is usually what the client wanted.

A: Yes! Payment plans are available for projects over $5,000. Typical structure: monthly payments over 3-6 months or milestone-based payments. However for local business marketing and building local SEO authority, to be honest, a really good one page website can get the job done (thinking independent service providers here) and a one page website wouldn't be \$5,000 but the cost would be in the SEO and marketing.

A: Yes! We offer special pricing for organizations serving Southern New Hampshire communities. That speaks to our dedication and mission to use our skills to improve Southern NH communities. We'll work to help these types of customers become more visible and fit their budgets.

A: Yes! Schedule a free consultation, and we'll provide a detailed proposal with clear pricing tailored to your specific needs.

A: Schedule a free 30-minute consultation. We'll discuss your needs, answer questions, and provide a clear proposal with pricing and timeline.

A: We need: business information, content (or we can write it), photos/logos, access to the domain/hosting, and timely feedback during design phases.

We can do either! You can provide content, or we offer professional copywriting services - we write a lot of SEO optimized content for clients all the time.

A: Minimal involvement: 4-6 hours total for conversations, approving designs, providing content, and final launch approval. We handle everything else.