Magento Support Services

Expert Support, Proactive Maintenance

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Do You Need a Magento Support Service?

Magento is an amazing ecommerce platform and can be a fantastic value. In fact, Magento Open Source is free - but that doesn't mean it doesn't cost anything. Magento requires regular upgrades and vigilant attention to keep things secure and running smoothly.

Working with Our Magento Support Team

We believe taking care of our clients is the most important thing we do. Our support team blends technical expertise with real world Magento experience to take proactive care of Magento and to provide fast and helpful admin and owner support.

You'll interface with us via our dedicated ticket system, Skype group and email. Proactive maintenance is planned when patches or updates are released, when our monitoring tells us trouble may be brewing or when our security audits flag potential risks.

  What Does Magento Support Include?

We provide a broad range Magento support extending form the website to the server, DNS and any connected / integrated systems. Below are just a few examples. 

  24/7/365 access to our helpdesk which escalates urgent tickets to ensure timely response.

Disaster recovery. Cloud hosting and frequent backups that allow us to restore, rebuild or repair any incident. 

Security patching and audits. One of the biggest issues with open source ecommerce tools is security. Its critical to remain up to date.

 Source code control and version control.

 Advanced setup, configuration and customization of your web store.

  24/7/365 site uptime monitoring to ensure your site is performing as it should and escalating helpdesk tickets if not.

 Training - Ad-hoc and scheduled.

Production assistance. We’ll help with products, content images and other website management.

 Automatic platform upgrades and testing.

 Plugin & extension installation and setup.

 Integration setip and maintenance.

What Does Magento Support Cost?

That depends on your budget. You'll estimate the number of hours you'll need per quarter or per year. We'll balance bill you for them over the 3 or 12 month period but deliver your hours as needed.

We make it easier by providing the 4 support levels below, but you can certainly request a custom budget. You can adjust your budget as needed.

As long as you have an active support plan, your hours don't expire. You can always use spare support hours for Digital Marketing and SEO.

Yes. The longer your support term and the more support hours you purchase, the lower the rate. Since hours don't expire, it can be a big savings to load up your hours up ftont.

Support customers purchasing more than 48 hours per quarter who are interested in Digital Marketing & SEO will also receive special rates for bundled services.

While hosting isn't discounted, hosting with us means our support team will likely use less time to support you. That makes your support hours go further.

What Does Magento Support Cost?

That depends on your budget. You'll estimate the number of hours you'll need per quarter or per year. We'll balance bill you for them over the 3 or 12 month period but deliver your hours as needed.

We make it easier by providing the 4 support levels below, but you can certainly request a custom budget. You can adjust your budget as needed.

As long as you have an active support plan, your hours don't expire. You can always use spare support hours for Digital Marketing and SEO.

Yes. The longer your support term and the more support hours you purchase, the lower the rate. Since hours don't expire, it can be a big savings to load up your hours up ftont.

Support customers purchasing more than 48 hours per quarter who are interested in Digital Marketing & SEO will also receive special rates for bundled services.

While hosting isn't discounted, hosting with us means our support team will likely use less time to support you. That makes your support hours go further.