Website Support
& Maintenance Services 

Protect and maximize your investment.

 E-Commerce Support & Maintenance Services 

Protect and maximize your investment.

Magento and WordPress websites provide a tremendous value but require regular care and maintenance. You'll want to protect and maximize your investment.

Our flexible Website Support & Maintenance plans provide peace of mind and on-demand support, feature development and e-commerce consulting too.

Magento and WordPress websites provide a tremendous value but require regular care and maintenance. You'll want to protect and maximize your investment.

Our flexible Website Support & Maintenance plans provide peace of mind and on-demand support, feature development and e-commerce consulting too.

Our Support & Maintenance Services

Taking care of clients is the most important thing we do. We may start our relationship together with developing your new website but afterwards it’s the service we provide that keeps clients happy and growing.

Our support team is more than just a help desk. Our team blends technical expertise, real world Magento and WordPress admin / manager experience to ensure you have the best solutions. You can reach them via our Helpdesk, email or Skype and somebody is (almost) always there. Our maintenance plans take proactive care of your website ensuring critical patches / upgrades are done and monitoring for security and performance issues.

Our support and maintenance technology stack includes: Freshdesk ticketing system, Zoom for screen sharing and video conference support, SendGrid for transactional email reliability, Uptime for 24/7 site monitoring, Trello for project collaboration and Skype  support. 

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Website Support & Maintenance Plans

We offer two different types of Support & Maintenance plans. Each is flexible and provides unique benefits to meet your business.

1. Fixed Monthly Plans

This plan allows you to estimate the total support hours you want to allocate per quarter. We invoice 3 equal payments monthly regardless of how many hours are required in a given month.

This plan allows you to have predictable costs while being able to address unpredictable needs. Any unused hours each quarter roll over and do not expire as long as you have an active plan with us.

This plan has a 3-month minumum for the initial period, then just a 30-day notice is needed to cancel.

2. Retainer Plans

This plan allows you to deposit funds into a support account in advance to access discounted support rates. Support requests are billed against your account balance.

You aren’t required to add more funds each month so you can think of it like a checking account. As long as you maintain a balance you can pay for work.  You’ll get a monthly statement showing work done and your current balance.

You cannot get deposited funds refunded but they also don't expire. 

Discounts

We know you have to grow if we want to grow so we provide client discounts based on Support & Maintenance plans. We consider them an investment in you!

Fixed Monthly Plans: Discounted if you choose to make them an annual plan averaging 10+ hours per month.

Retainer Plans: Discounts are negotiable depending on the initial retainer deposit.

Digital Marketing & SEO: We discount Digital Marketing & SEO services for active support clients that average 10+ hours per month.

Which Plan is Right for You?

The best way we can help you answer this is to contact us and discuss your needs. We’ll look at the most efficient and cost effective ways to support you while helping  you grow too.

Website Support & Maintenance Plans

We offer two different types of Support & Maintenance plans. Each is flexible and provides unique benefits to meet your business.

1. Fixed Monthly Plans

This plan allows you to estimate the total support hours you want to allocate per quarter. We invoice 3 equal payments monthly regardless of how many hours are required in a given month.

This plan allows you to have predictable costs while being able to address unpredictable needs. Any unused hours each quarter roll over and do not expire as long as you have an active plan with us.

This plan has a 3-month minumum for the initial period, then just a 30-day notice is needed to cancel.

2. Retainer Plans

This plan allows you to deposit funds into a support account in advance to access discounted support rates. Support requests are billed against your account balance.

You aren’t required to add more funds each month so you can think of it like a checking account. As long as you maintain a balance you can pay for work.  You’ll get a monthly statement showing work done and your current balance.

You cannot get deposited funds refunded but they also don't expire. 

Discounts

We know you have to grow if we want to grow so we provide client discounts based on Support & Maintenance plans. We consider them an investment in you!

Fixed Monthly Plans: Discounted if you choose to make them an annual plan averaging 10+ hours per month.

Retainer Plans: Discounts are negotiable depending on the initial retainer deposit.

Digital Marketing & SEO: We discount Digital Marketing & SEO services for active support clients that average 10+ hours per month.

Which Plan is Right for You?

The best way we can help you answer this is to contact us and discuss your needs. We’ll look at the most efficient and cost effective ways to support you while helping  you grow too.

What's Included In Support & Maintenance?

We provide a broad range of support extending from the website to the server, DNS and any connected / integrated systems. Besides handling problems, our support team will help you add software and features over time to keep your website current and competative. Below are just a few examples of services provided. 

  24/7/365 access to our helpdesk which escalates urgent tickets to ensure timely response.

Disaster recovery. Cloud hosting and frequent backups that allow us to restore, rebuild or repair any incident. 

Security patching and audits. One of the biggest issues with open source ecommerce tools is security. Its critical to remain up to date.

 Source code control and version control.

 Advanced setup, configuration and customization of your web store.

  24/7/365 site uptime monitoring to ensure your site is performing as it should and escalating helpdesk tickets if not.

 Training - Ad-hoc and scheduled.

Production assistance. We’ll help with products, content images and other website management.

 Automatic platform upgrades and testing.

 Plugin & extension installation and setup.

 Integration setup and maintenance.

Why Commerce Forge?

E-commerce Experience

With 20+ years of experience managing ecommerce businesses, it's in our DNA. We focus on your return on investment (ROI) and value.We constantly strive to show we are providing ROI for you.

Phased Project Planning

We believe in phased approaches & faster results. We won't pressure you for a bigger project than you need. We develop plans that deliver the essentials fast and then we can phase out the rest.

Competitive Pricing

Our remote staff model + sophisticated collaboration tools provides both savings and better teamwork! We pass savings on to clients and offer special client-only rates for additional services. 

One Stop Shop

You could hire a development agency, a support team, SEO agency, marketing agency, consultancy and manage your hosting. Or you could just hire us and save time and money.

What Clients Say

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"I have found that e-commerce is more than just buying software and server; it involves technical knowledge and software skills combined with sales, marketing and business acumen to keep a company competitive and growing.

Commerce Forge built our Magento 1 store and later upgraded us to Magento 2. In the past 3 years with Commerce Forge our ecommerce sales have grown over ten times. We could not have accomplished this without the expertise and broad skill set of the CF team.

I recently added a full time person to manage the ecommerce business. The CF team is always there for guidance and assistance and executes plans quickly and efficiently."

Lorin Krueger
President, Sailor Plastics Inc.

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"We started working with Commerce Forge in 2011 when we initially hired them to build us a simple WordPress ecommerce website. They did a great job and we kept working with them. That was a great decision. On top of website maintenance they took an advisory role in building the online component of the business. This included moving to Magento 1 when it made sense and has further included Magento 2 and many other tools.

We rely on Commerce Forge to manage our technology and online marketing. We now have 3  ecommerce websites with unique brands, numerous shopping channels. We are excited to continue to grow cost effectively with Commerce Forge and I highly recommend them."

Doug Girdwood
President, Electronic Product Solutions LLC

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"I have found that e-commerce is more than just buying software and server; it involves technical knowledge and software skills combined with sales, marketing and business acumen to keep a company competitive and growing.

Commerce Forge built our Magento 1 store and later upgraded us to Magento 2. In the past 3 years with Commerce Forge our ecommerce sales have grown over ten times. We could not have accomplished this without the expertise and broad skill set of the CF team.

I recently added a full time person to manage the ecommerce business. The CF team is always there for guidance and assistance and executes plans quickly and efficiently."

Lorin Krueger
President, Sailor Plastics Inc.

Image

"We started working with Commerce Forge in 2011 when we initially hired them to build us a simple WordPress ecommerce website. They did a great job and we kept working with them. That was a great decision. On top of website maintenance they took an advisory role in building the online component of the business. This included moving to Magento 1 when it made sense and has further included Magento 2 and many other tools.

We rely on Commerce Forge to manage our technology and online marketing. We now have 3  ecommerce websites with unique brands, numerous shopping channels. We are excited to continue to grow cost effectively with Commerce Forge and I highly recommend them."

Doug Girdwood
President, Electronic Product Solutions LLC