WordPress Support Services

Expert Support, Proactive Maintenance

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Do You Need a WordPress Support Service?

WordPress is an amazing ecommerce platform and can be a great value.  WordPress does require regular attention  to keep things running smoothly and your website secure.

Working with Our WordPress Support Team

We believe taking care of our clients is the most important thing we do. Our support team blends technical expertise with real world WordPress and e-commerce experience to take proactive care of your store and to provide fast and helpful admin and owner support.

You'll interface with us via our dedicated ticket system, Skype group and email. Proactive maintenance is planned when patches or updates are released, when our monitoring tells us trouble may be brewing or when our security audits flag potential risks.

  What Does WordPress Support Include?

We provide a broad range WordPress support extending form the website to the server, DNS and any connected / integrated systems. Below are just a few examples. 

  24/7/365 access to our helpdesk which escalates urgent tickets to ensure timely response.

Disaster recovery. Cloud hosting and frequent backups that allow us to restore, rebuild or repair any incident. 

Security patching and audits. One of the biggest issues with open source ecommerce tools is security. Its critical to remain up to date.

 Source code control and version control.

 Advanced setup, configuration and customization of your web store.

  24/7/365 site uptime monitoring to ensure your site is performing as it should and escalating helpdesk tickets if not.

 Training - Ad-hoc and scheduled.

Production assistance. We’ll help with products, content images and other website management.

 Automatic platform upgrades and testing.

 Plugin & extension installation and setup.

 Integration setip and maintenance.

What Does WordPress Support Cost?

That depends on your budget. You'll estimate the number of hours you'll need per quarter or per year. We'll balance bill you for them over the 3 or 12 month period but deliver your hours as needed.

We make it easier by providing the 4 support levels below, but you can certainly request a custom budget. You can adjust your budget as needed.

As long as you have an active support plan, your hours don't expire. You can always use spare support hours for Digital Marketing and SEO.

Are There Discounts?

Yes. The longer your support term and the more support hours you purchase, the lower the rate. Since hours don't expire, it can be a big savings to load up your hours up ftont.

Support customers purchasing more than 48 hours per quarter who are interested in Digital Marketing & SEO will also receive special rates for bundled services.

While hosting isn't discounted, hosting with us means our support team will likely use less time to support you. That makes your support hours go further.

What Does Magento Support Cost?

That depends on your budget. You'll estimate the number of hours you'll need per quarter or per year. We'll balance bill you for them over the 3 or 12 month period but deliver your hours as needed.

We make it easier by providing the 4 support levels below, but you can certainly request a custom budget. You can adjust your budget as needed.

As long as you have an active support plan, your hours don't expire. You can always use spare support hours for Digital Marketing and SEO.

Are There Discounts?

Yes. The longer your support term and the more support hours you purchase, the lower the rate. Since hours don't expire, it can be a big savings to load up your hours up ftont.

Support customers purchasing more than 48 hours per quarter who are interested in Digital Marketing & SEO will also receive special rates for bundled services.

While hosting isn't discounted, hosting with us means our support team will likely use less time to support you. That makes your support hours go further.