We will be closing down Basecamp on September 4th 2018
How We're Replacing Project Management & Collaboration
We will be transitioning project management and collaboration to Trello.
No time to learn Trello? No problem. Just email any support requests to our new support email below and it will go into Trello for you.
Trello Resources to Get You Started
Replacing Customer Support - Our NEW Support System
We have transitioned support to a dedicated support and ticket system.
As of August 20th, you can open a new ticket by simply emailing [email protected]. This is creates a ticket in the system which is assigned to a support person and then escalated as needed.
You may also submit your ticket through our new helpdesk at https://[email protected].
You can use the Helpdesk to check the status of all tickets you’ve entered and eventually there will be a searchable knowledge-base there for helping you with commonly requested items.
The Helpdesk is connected to Trello and so we can move tickets to projects when needed but the Helpdesk allows us to receive notifications, escalate, prioritize and report on support tickets.
Now that we have a dedicated support tool to help us manage support requests, we ask that you USE the system to send us requests!
* We are waiting for the SSL certificate to be installed on the helpdesk so if you receive a security warning in your browser its safe to ignore and proceed. We expect this to be cleared up in the next week.